![]() But they came out on a weekend, when it was freezing. You were supposed to come back and fix it and you didn't." I'm still waiting. I said, "If I get inspected by the Home Association, it's all on you, because I didn't know I needed a permit. I had to get somebody in here to replace the ceiling in my kitchen. But one of the helpers turned the valve the wrong way. Also, they found that the main valve tubing wasn't working right. So, I had to go out and purchase another hot water heater at my expense for them to put in. While they were putting the furnace in, they couldn't restart the hot water heater. However, we found out that I needed a permit. I paid for it out of pocket because I needed the furnace. He came up and said, "I could do this for you." I said, "Great." He came in and did it. They did all that they could to ensure that I had heat right away. I called the provider and said, "I got to get heat for my husband." He understood. I said, "What time are they coming?" They said, “We don't have the furnace.” "What do you mean?" "We had to reorder it. When I called, I was expecting the furnace on a particular day. They ordered the furnace but ordered the wrong one. We could do this." It went back and forth. It's a no-hassle thing and it's easy to go through the process.Ĭinch Home Services called a third contractor and they said, "Okay. He replaced the control panel in the furnace. A month or two ago, my heat went out, and it turned out to be the control panel, and the guy came out and looked at it. That's what you have a warranty for." As far as Cinch, usually, when I call, it doesn't take that long to have somebody come out. No, we would never, you know, have anything like that, you know, where you would have to pay out of pocket. I was like, "No, that's not right." So the electrician then came back out. When they did my air conditioning, the electrical company unhooked where my dryer was and hooked the air conditioning unit to that. The owner of the company ended up calling me because he was like, "Oh, I'm the owner of the company." I said, "Nope, I don't want you guys on my property no more because how are you gonna try to tell me that I need a complete box? And then y'all are trying to tell me that I need it from the pole to the house, I need to have all that." So, I ended up going with another electrical company and they were like, "There's nothing wrong with the box." I said, "Exactly. For example, cooktops are covered, but the company won’t replace a cracked glass top that was “misused” or “abused.”įor a full list of exclusions, check out your contract. It’s important to note that each type of repair has its own exclusions. Anything below the slab or basement floor.Recalled or defective items (as determined by Consumer Product Safety Commission or manufacturer). ![]() Items without a visible model or serial number.Flues, venting, chimneys and exhaust lines.Costs of construction, code upgrades, modifications, disposal of old equipment and more.Failures caused by anything other than normal wear and tear, like mold, neglect, acts of God, etc.Items covered by any other warranty, insurance or guarantee.Its list is pretty simple and straightforward, with no big red flags. Like most home warranty companies, Cinch Home Services has some plan exclusions.
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